FAQ

Frequently Asked Questions

1. How can the prices be so far below market price?

The answer is that we offer a procurement service-purchasing items on behalf of another person. We provide a quality guarantee: you may return or exchange products within 30 days of receipt if you discover quality issues (excluding damage caused by user error or external factors beyond normal wear and tear).

2. What are the return, exchange, and refund policies?

If you are not satisfied with the item, please first take a photo of it and email us for confirmation. You may return the item to us within 30 days; we will process an exchange once the item has passed an official inspection. Naturally, we do not accept returns or exchanges if there is clear evidence that the shoes have been worn outdoors. Refunds are issued via the original payment method and may take up to 7 business days to process after we receive the goods. Furthermore, if there are issues with the quality or size of the products sent to you, you are responsible for return shipping costs, and a 30% deduction will be applied to the refund amount.

3. Order cancellation and refunds.

If you wish to cancel your order and receive a refund, we must deduct 10% of the total amount to cover the processing fees charged by credit card companies.

4. What is required to receive your item?

You must present your ID card to the delivery person when your package is delivered to your home. The courier service will call you if your address has changed.

5. Are the images accurate?

All images were taken by us personally. Color discrepancies occurred in only a very small number of images. Please review these details carefully before adding the item to your cart.

6. How long does delivery take?

Generally, you will receive the item within 3 to 5 days of paying for your order. Shipping is free to all countries worldwide.

7. How can you track your item?

We will send you your tracking number within 24 to 36 hours of receiving your payment.

8. How do you register and pay for your items?

(1) Enter the required information, such as name, address, city, postal code, phone number, state/province, etc. Once you have finished filling in the details, click the "Submit" button to complete registration.

(2) Click the "Continue" button to return to the homepage. Select the products you like and click the "Add to Cart" button to proceed to the purchase information page.

(3) Click the "Proceed to Checkout" bar and review/edit the delivery address and shipping method selection (Free Shipping).

(4) Enter a coupon code and select a payment method.

(5) Click "Proceed to Checkout" to confirm the order. You will be redirected to the credit card payment page.

9. Is credit card payment secure?

PayPal applies the same principles to payments. We act like a credit card merchant; your funds are transferred to our account, and we do not have access to your card details. Therefore, if any payment issues arise, you should contact your credit card company to find out what happened. 10. Reasons for payment failure. The payment was attempted but declined. This can happen for the following reasons: 1. The payment information you entered was incorrect. 2. The issuing bank does not support online shopping. 3. The credit card balance is insufficient. 11. Why do the charges differ from the price of our product? This is because the credit card network and the issuing bank charge cross-border fees and licensing fees, among other things; exchange rates also affect the total amount charged. Please understand that this additional amount is not charged by us, but by the credit card network and the issuing bank. You may wish to contact your issuing bank regarding this matter.